SUPPORT SERVICES & TRAINING
Support and training services we provide to our clients:
Our focused customer support team will contact you on any inquiry you have related to post-implementation services. Every support client with an active service level agreement will have an assigned account manager for services. You may use our support portal to log a request or call our support team directly.
Maintenance Support – Pristine Solutions is not just a software reseller; we are a service-oriented company that ensures our clients continue to be satisfied with our software solutions. We offer comprehensive maintenance support packages so, should you need help, we will be there to trouble-shoot and walk you through to success.
Annual Service level agreement (SLA):
When a client is on an annual service level agreement, an assigned support team will be constantly in touch with the client to continuously monitor and support their service requirements.
In addition to incident-based support, our team will guide a client’s staff to better use of their systems and help them learn new functions and features that can benefit them. Also, regular system health checks are performed to ensure software systems are at optimum performance levels.
We have the following categories for annual services:
- Infinity Service Package
- Premium Service Package
- Remote Support Plan
On-call support / per call support
Ideal for clients who are self-sufficient on first level support to their software solutions, but require additional support on certain incidents only. Our on call agreement is priced on a per hour fees basis and support modes are remote, telecall, or on-site.