THE ADVANCED SERVICES WE OFFER

Project Management

We at Pristine use industry standard project management methodology with best practice process and techniques; this has been the key criteria for success in our engagements. Our overall and comprehensive project management framework is used for business change and project management. It incorporates product/technology/tool specific implementation methodology with an implementation roadmap addressing:business process scenarios, customization, integration, and deployment of the solution.

Consulting

Our professional services group has the technical expertise, diverse knowledge, and customer service training to make sure that solutions we offer enables you to meet your business goals. Our people are what take the product to the next level by aligning with your staff, understanding your vision for the company, and to giving you our best advice on to leverage technology to meet the strategic goals of the company

Maintenance support

Pristine Solutions is not just a software reseller; we are a service-oriented company that ensures our clients continue to be satisfied with our software Solutions. We offer comprehensive maintenance support packages so, should you need help we will be there to trouble-shoot and walk you through to success.

Implementation and training

We follow recommended SAP best-practice methodology for fast implementation – Accelerated Implementation Project (AIP). This methodology is developed over years using the experiences gatheredfrom hundreds of implementations. Our consultant fully understands client’s business so that decisions can be made jointly at each stage of the implementation process.

Training end users and system admin on specific use software solution is delivered through multiple modes including class room training, hands on training, on the job training, and recorded training video and reading materials.

Additionally, Pristine adopts training client’s own implementation team and train the trainer approach for successful implementations.

DISCOVER HOW IT WORKS

Implementation and Project Management

Pristine has dedicated implementation teams for each software solution we do. These implementation teams are guided through a project management team. Please contact 

Support services and Training

Our focused customer support team will contact you on any inquiry you have related to post implementation services. Every support client with an active service level agreement will have assigned account manager for services.You may use our support portal to log a request or call our support team directly.

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Customer care programs (Post Go -live Support)

On call support – only by incident

Ideal for client who are self-sufficient on first level support to their software solution, but requires additional support on certain incidents only.On call agreement is based on a per hour fees basis and support modes are remote, telecall or on site.

Annual Service level agreement (SLA):

On annual Service level agreement, an assigned support team will be constantly in touch with client to continuously monitor and support clients service requirements.

Not only incident based support, our team will guide client’s staff on better use of the systems,new functions and features that can benefit them. Also, regular system health check will be carried out to ensure software systems are at optimum performance levels.

On-site Support consultant (Platinum Services)

For those clients who select to have extended and focused support services from us. Our support consultant will be onsite 40 hours a week and provide immediate and dedicated attention to client business needs. This includes system health check and advice on best use of our solutions and support on system upgrades as well.